Return & Refund Policy

Refund & Return Policy – Deals By Winley

At Deals By Winley, your happiness means everything to us. We take great pride in the quality of our products, but we also understand that sometimes things may not go as expected. That’s why we’ve created a simple, stress-free return and refund process — because shopping with us should always feel safe and worry-free.

Easy Returns

  • You can request a return within 30 days of receiving your order.

  • Items must be unused, in their original packaging, and in the same condition you received them.

  • A proof of purchase (order number or confirmation email) is required.

(Note: Items that show signs of wear/misuse or are returned without packaging may not be eligible for a refund.)

Hassle-Free Refunds

  • Once we receive and inspect your return, you’ll get an email update confirming whether your refund has been approved.

  • Approved refunds are issued back to your original method of payment.

  • Please allow 5–10 business days (depending on your bank or payment provider) for the funds to appear in your account.

Our goal is to process your refund as quickly and smoothly as possible.

Free Exchanges for Damaged or Defective Items

If your item arrives damaged or defective, don’t worry — we’ll make it right.

  • We’ll replace the product at no additional cost to you.

  • Simply contact us with your order details and a quick photo, and we’ll ship out a replacement right away.

(Damage caused by misuse or negligence is not covered.)

How to Start a Return or Exchange

Just email us at contact@dealsbywinley.store with:

  • Your order number

  • A short description of the issue

  • A photo (if the item is defective or damaged)

Our friendly support team will guide you every step of the way.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned (e.g., personal care items, customized products, or items marked as Final Sale).

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or sent in error.

  • Return shipping costs may vary depending on the warehouse location.

  • For high-value items, we recommend using a trackable shipping service.

  • Please note: Shipping fees are non-refundable.

Order Cancellations

Orders can only be modified or cancelled within 24 hours of purchase. Once processing begins, the order is already on its way and cannot be changed.

Need Help?

We’re here to make things right. If you have any concerns, just reach out to our support team:
📧 contact@dealsbywinley.store

✨ At Deals By Winley, every order is more than a purchase — it’s a promise. And if that promise ever falls short, we’ll do everything we can to fix it for you.